Role Summary
We are seeking a proactive and client-focused Technical Client Support Executive to manage post-sales support and provide technical assistance to customers. The ideal candidate will ensure timely resolution of client queries while maintaining high levels of customer satisfaction.
Key Responsibilities
Handle client queries, concerns, and technical issues in a professional mannerProvide prompt and effective resolutions to customer problemsOffer basic technical troubleshooting supportCoordinate with internal teams (technical, sales, operations) for issue resolutionMaintain clear communication with clients throughout the support processEnsure high levels of customer satisfaction and service qualityDocument customer interactions and solutions for future reference
Required Skills
Excellent verbal and written communication skills- Basic knowledge of technical troubleshooting and issue resolution
- Strong problem-solving abilities
- Customer-focused approach with a positive attitude
- Ability to work collaboratively with cross-functional teams
- Good organizational and time management skills
Experience
Prior experience in customer support or technical support rolesFamiliarity with CRM tools or ticketing systemsBasic understanding of software, applications, or IT systems
Success Metrics
Customer Handling- Communication Skills
- Technical Aptitude
- Team Collaboration
- Problem Solving
