Job Description: Implementation & Support Engineer

3–5 Years

Domain Knowledge

Strong understanding of Educational and Healthcare business processes.

Hands-on exposure to client implementations in ERP/CRM/Healthcare/Academic systems.

Technical Skills (Must Have)

Database: MySQL / MS SQL – database design, query optimization, stored procedures, backup & restore.

Reporting Tools: Jasper Reports / Crystal Reports – design, customization, and integration.

Additional Technical Knowledge (Good to Have)

Basic Linux/Windows Server administration.

Exposure to web-based applications and troubleshooting.

Responsibilities

Manage end-to-end client implementations – from requirement gathering to deployment.

Handle application deployment and database management (installation, configuration, maintenance).

Design and customize reports (Jasper/Crystal) as per client needs.

Conduct client communication, training, and provide ongoing support.

Create and maintain technical & functional documentation.

Collaborate with cross-functional teams to ensure smooth delivery and support.

Ready for onsite implementation and client-facing responsibilities.

Soft Skills

Strong communication and presentation skills.

Problem-solving mindset and ability to work under minimal supervision.

Client management and stakeholder coordination.